If you see any active subscriptions in your Stripe dashboard missing their metadata I recommend adding that as well. At the very least it should have the order_id metadata entry, which should contain the id of the basket responsible for the subscription. Normally this shouldn't be possible, but believe there was a bug in a very early release where it sometimes didn't get set. So an old subscription could possibly be bugged.
Kyle (Krileon)
Community Builder Team Member
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