Subscriptions not showing "upgraded to other"
- cagoffice
- OFFLINE
-
Platinum Member
- Posts: 485
- Thanks: 27
- Karma: 4
8 years 3 months ago #276706
by cagoffice
Subscriptions not showing "upgraded to other" was created by cagoffice
Hello,
Usually when a member upgrades to a different plan, it will show in "Subscriptions" that they upgraded to another. This member is showing as having two memberships. Which is strange because normally the 3 year membership would say "upgraded" instead of "Active". Then I know the 1 year membership is her current membership.
Usually when a member upgrades to a different plan, it will show in "Subscriptions" that they upgraded to another. This member is showing as having two memberships. Which is strange because normally the 3 year membership would say "upgraded" instead of "Active". Then I know the 1 year membership is her current membership.
Please Log in to join the conversation.
krileon
Team Member- OFFLINE
- Posts: 68537
- Thanks: 9093
- Karma: 1434
8 years 3 months ago #276714
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Subscriptions not showing "upgraded to other"
Are both plans non-exlusive? If so it's possible to subscribe to both at the same time.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- cagoffice
- OFFLINE
-
Platinum Member
- Posts: 485
- Thanks: 27
- Karma: 4
8 years 3 months ago #276715
by cagoffice
Replied by cagoffice on topic Subscriptions not showing "upgraded to other"
They're both "exclusive".
Please Log in to join the conversation.
- krileon
- Team Member
- OFFLINE
- Posts: 68537
- Thanks: 9093
- Karma: 1434
8 years 3 months ago #276716
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Subscriptions not showing "upgraded to other"
The 3 year subscription doesn't have a basket. How was that one subscribed?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- cagoffice
- OFFLINE
-
Platinum Member
- Posts: 485
- Thanks: 27
- Karma: 4
8 years 3 months ago #276718
by cagoffice
Replied by cagoffice on topic Subscriptions not showing "upgraded to other"
We imported a list of our members to a new Joomla with new Community Builder and I manually went into each profile and checked off what their membership should be (based on what we had in our old system).
Please Log in to join the conversation.
- krileon
- Team Member
- OFFLINE
- Posts: 68537
- Thanks: 9093
- Karma: 1434
8 years 3 months ago #276725
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Subscriptions not showing "upgraded to other"
That maybe why the upgrade didn't take affect. Create a test user and purchase 1 year with the dummy gateway then upgrade to 3 year with the dummy gateway so you can test the workflow without exchange of money. This should give you a normal scenario to confirm if upgrades aren't working right.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
Moderators: beat, nant, krileon
Time to create page: 0.242 seconds
-
You are here:
- Home
- Forums
- Support and Presales
- Developer Members Support
- Subscriptions not showing "upgraded to other"