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Duplicate Stripe payments taken via CBSUBS

  • krileon
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1 month 2 weeks ago #342119 by krileon
Replied by krileon on topic Duplicate Stripe payments taken via CBSUBS
Ok, the fix is now available in the latest CBSubs build release. This will ensure nobody can manually reactivate a recurring subscription during its grace period.


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  • wintercorn
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1 month 2 weeks ago #342120 by wintercorn
Replied by wintercorn on topic Duplicate Stripe payments taken via CBSUBS
That's quick. Do I need to change the grace period at all from the 3 days?

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  • krileon
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1 month 2 weeks ago - 1 month 2 weeks ago #342121 by krileon
Replied by krileon on topic Duplicate Stripe payments taken via CBSUBS
You can adjust "Can be reactivated if expired or cancelled since more than" back to whatever it previously was now, yes. The grace period for your plan is what will block the manual renewals and you already had it set to 31 days.


Kyle (Krileon)
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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Last edit: 1 month 2 weeks ago by krileon. Reason: typo

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  • wintercorn
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1 month 2 weeks ago #342139 by wintercorn
Replied by wintercorn on topic Duplicate Stripe payments taken via CBSUBS
Just to clarify - if I set the grace period to zero days then it will be able to renew only after expiry? How would I set it to allow manual renewal early without intefering with the auto-renewal?

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  • krileon
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1 month 2 weeks ago #342142 by krileon
Replied by krileon on topic Duplicate Stripe payments taken via CBSUBS

if I set the grace period to zero days then it will be able to renew only after expiry?

If you set the Grace Period to "none" then it disables this protection and you're right back to this issue happening potently again.

How would I set it to allow manual renewal early without intefering with the auto-renewal?

You can't. That defeats the purpose of auto recurring payments.

They were never meant to be able to manually renew an auto recurring subscription. What was happening is they manually renewed in the gap before the auto recurring payment renewed it. What we've implemented is blocking that so double payment can't happen by mistake, but you can turn off that protection by setting Grace Period to "none".


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • wintercorn
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1 month 1 week ago #342165 by wintercorn
Replied by wintercorn on topic Duplicate Stripe payments taken via CBSUBS
Sorry for this but just to confirm the screenshot details mean the following:

1. Users can renew in advance by 31 days
2. Users can renew up to 31 days after expiry

"Can be reactivated if expired or cancelled since more than" no longer has a purpose as long as it's not zero?
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