Hi,
We have been trying to see why the emails we have set up for expiration of a plan are not being sent.
The text is in place in the plan for both expiry and unsubscribe.
In another post I have seen the comments that unsubscribe and cancel are triggered by logging in by subscriber or backend login to cbsubs.
I set an account to expire at noon today but no email has been sent. I have logged in to admin and checked subscription and it is clearly marked as expired. There is no grace period on this plan.
Any suggestions?
Regards
David