Thank again Krileon, I will take a look at it and see how it goes.

this is frustrating.. I reviewed the DEBUG PERMISSIONS

everything seems green.. (except the admin and editing, which is normal)
in all sections of an affected account.. still the menus DISAPPEAR WHEN ADDED TO THE REGISTERED main group.. wtf..
and as soon I remove the REGISTERED usergroup.. everything works as intended (log out, login , menus working as they should be )

TO RESUME:

USER GROUPS:
moved SUBSCRIBER inside the REGISTERED main group.
changed SUBSCRIBER settings to "INHERIT" (only first row was affected in the permissions tab).

USERS:
Tried logging to an account which was SUBSCRIBER & SUBSCRIBER NA usergroups.
working as intended.. then cancelled its subscription, to it went back to REGISTERED SUBSCRIBER & SUBSCRIBER NA.
logged out, logged in, all menus gone (all menus are dependent on the SUBSCRIBER group).
logged out.. removed REGISTERED group from the account's group list.
logged in.. menus work again..







If I open a ticket.. do you think the CB crew can give me a hand?
because this is really baffling me.
or should I just try purchasing this ACL manager to see what is causing this issue?

krileon wrote:

still the menus DISAPPEAR WHEN ADDED TO THE REGISTERED main group..

That has nothing to do with CBSubs. CBSubs doesn't hide protected menu items. It just protects the destination. CB has absolutely no control over menu access either.

Please PM backend super administrator login credentials as well as credentials for a user that should see the menu item, but isn't and will see what I can find. Seams like majorly bugged ACL setup though and you'll probably need something like ACL Manager to troubleshoot it. You may also what to post to Joomla.org forums as this is entirely handled by Joomla.

If I open a ticket.. do you think the CB crew can give me a hand?

Ticket is no different then here on the forums except it's private. I prefer all support to be handled here so I don't exhaust time going back and forth.

sent site address and login details.
will see if we can purchase the ACL manager as well.


*edit*
It seems the problem is worse than I tought.

adding someone to the ADMINISTRATOR group, will make the account see weird phenomena..
more than 75% of the user list will be gone in the CB USER LIST.(aka invisible)
like they never existed.
moving the client to super admin(super user) will make them see everything again.

so clearly, something really ruined the ACL of this site.
I'm going to push my boss to buy the software to fix the issues we're having.