Applying Registered Users to a New Plan
- robinduckett
- OFFLINE
-
Junior Member
- Posts: 24
- Thanks: 0
- Karma: 0
10 years 5 months ago #236829
by robinduckett
Replied by robinduckett on topic Applying Registered Users to a New Plan
Hello,
The 'synchronise users' didn't achieve any difference. All was green. We also can't add a new user from the front end either - the 'register' button doesn't work, just as the 'update' won't work for already registered users.
I don't want to try the debug, as it's a live site, and I might not be able to turn it off.
I suspect it is a simple parameter - we just can't see it as this is all new to us.
IS there anyone there who actually knows the CB/CBSubs programme who could look to see what's wrong?
Cheers, Robin
The 'synchronise users' didn't achieve any difference. All was green. We also can't add a new user from the front end either - the 'register' button doesn't work, just as the 'update' won't work for already registered users.
I don't want to try the debug, as it's a live site, and I might not be able to turn it off.
I suspect it is a simple parameter - we just can't see it as this is all new to us.
IS there anyone there who actually knows the CB/CBSubs programme who could look to see what's wrong?
Cheers, Robin
Please Log in to join the conversation.
- robinduckett
- OFFLINE
-
Junior Member
- Posts: 24
- Thanks: 0
- Karma: 0
10 years 5 months ago #236836
by robinduckett
Replied by robinduckett on topic Applying Registered Users to a New Plan
We have discovered the problem - it won't work on Browser IE8 but is ok on Chrome.
So at least we can add data - but do you have any idea why CBSubs has a problem with IE8, and what we could do to change it?
Most of our users will be using IE.
So at least we can add data - but do you have any idea why CBSubs has a problem with IE8, and what we could do to change it?
Most of our users will be using IE.
Please Log in to join the conversation.
krileon
Team Member- ONLINE
- Posts: 68575
- Thanks: 9099
- Karma: 1434
10 years 5 months ago #236974
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Applying Registered Users to a New Plan
Your IE issue is probably the below bug.
forge.joomlapolis.com/issues/3887
Quickfix can be found in the below topic.
www.joomlapolis.com/forum/240-potential-bugs/219270-drop-downs-on-ie-8-not-working?start=6#219512
forge.joomlapolis.com/issues/3887
Quickfix can be found in the below topic.
www.joomlapolis.com/forum/240-potential-bugs/219270-drop-downs-on-ie-8-not-working?start=6#219512
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- robinduckett
- OFFLINE
-
Junior Member
- Posts: 24
- Thanks: 0
- Karma: 0
10 years 5 months ago #237052
by robinduckett
Replied by robinduckett on topic Applying Registered Users to a New Plan
Hello Kyle,
I tracked down the link above (it Didn't paste completely) and have read it . However, I can't find the file comprofiler.class.php in /components/com_comprofiler/comprofiler.class.php.
I found /components/com_comprofiler/comprofiler.php but I couldn't find there the line you are talking about in the other post.
Are we looking in the wrong place?
It seems odd that we should have to rewrite the code to get CB to work in IE. Or have we misinterpreted? I see that 9 months ago you've mentioned this as a bug to be worked on - it seems quite fundamental!
I tracked down the link above (it Didn't paste completely) and have read it . However, I can't find the file comprofiler.class.php in /components/com_comprofiler/comprofiler.class.php.
I found /components/com_comprofiler/comprofiler.php but I couldn't find there the line you are talking about in the other post.
Are we looking in the wrong place?
It seems odd that we should have to rewrite the code to get CB to work in IE. Or have we misinterpreted? I see that 9 months ago you've mentioned this as a bug to be worked on - it seems quite fundamental!
Please Log in to join the conversation.
- krileon
- Team Member
- ONLINE
- Posts: 68575
- Thanks: 9099
- Karma: 1434
10 years 5 months ago #237205
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Applying Registered Users to a New Plan
No need to copy/paste. It's a hyperlink; just click it. Confirmed working.I tracked down the link above (it Didn't paste completely) and have read it .
It's in the administrator folder. Please see the "IN:" path as described in the post.However, I can't find the file comprofiler.class.php in /components/com_comprofiler/comprofiler.class.php.
You don't have to rewrite anything. You're just commenting out 1 line of code. It's a bug that's fixed for CB 1.10. We don't make a release for 1 bug so a quickfix is provided to fix the issue until then.It seems odd that we should have to rewrite the code to get CB to work in IE. Or have we misinterpreted? I see that 9 months ago you've mentioned this as a bug to be worked on - it seems quite fundamental!
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- robinduckett
- OFFLINE
-
Junior Member
- Posts: 24
- Thanks: 0
- Karma: 0
10 years 5 months ago #237230
by robinduckett
Replied by robinduckett on topic Applying Registered Users to a New Plan
OK - I found the php file! ( before with your hyperlink I was trying to paste it from the generated email) and, - I was looking in the wrong 'components' folder anyway.
Now, following the suggestions on topic #219512 I have added the // to the line - which I found on line 1554. It hasn't made any difference though. I still can't edit database entries in IE. (Another thing I've noticed is that in IE8 the field cells on registration page are displayed right justified, whereas in Chrome they are left justified, properly, under the field title.)
I noticed a difference in the coding tweak you suggested in topic #219512 : there is a space omitted after one of the brackets: is this deliberate? Should I take out spaces after/before brackets?)
Thanks, Robin
Now, following the suggestions on topic #219512 I have added the // to the line - which I found on line 1554. It hasn't made any difference though. I still can't edit database entries in IE. (Another thing I've noticed is that in IE8 the field cells on registration page are displayed right justified, whereas in Chrome they are left justified, properly, under the field title.)
I noticed a difference in the coding tweak you suggested in topic #219512 : there is a space omitted after one of the brackets: is this deliberate? Should I take out spaces after/before brackets?)
Thanks, Robin
Please Log in to join the conversation.
Moderators: beat, nant, krileon
Time to create page: 0.202 seconds
-
You are here:
- Home
- Forums
- Support and Presales
- CB Paid Subscriptions Support
- Applying Registered Users to a New Plan