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Maybe a bug with upgrades and cancel upgrade

  • Camee
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14 years 9 months ago #106330 by Camee
Hello!

I have a problem in canceling an upgrade during another plan is active.

Example:

I am in a 1 month paid membership and want to upgrade to a 3 month membership before the first membership expires. I set all plans to "exclusive" and maybe this is the point. I use offline payment 'till the end, so there is an invoice and a pending payment. Now if I change my mind and want to cancel the upgrade, I choose "Pay now" in my Subscriptions tab and then there is a cancel subscription link. If I click on this link, ALL my subscriptions will be canceled, even the current 1 month membership.

Edit: Ok, I relogged now and I am still in the 1 month membership, but canceling the upgrade doesn't work. There is still a pending payment.

Edit2: The second try was also without success.

Post edited by: Camee, at: 2009/07/28 12:36

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  • Camee
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14 years 9 months ago #106331 by Camee
OK, now I understand. As I click on "Pay now" I "opened" a payment basket. The click on "cancel subscription link" only cancels the current try to pay the subscription... there is no other effect. The "linkname" is a little bit misleading :-)

Is it possible for members to cancel the hole upgrade, so the pending payment will be deleted in backend and in the subscription tab?

Post edited by: Camee, at: 2009/07/28 12:51

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  • krileon
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14 years 9 months ago #106354 by krileon
Yes on the page to click your payment button, review invoice address, and review subscription; simply click Cancel payment and subscription. This cancels the entire basket.


Kyle (Krileon)
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