missing plan after expiry
- 3cellhosting
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13 years 6 months ago #142429
by 3cellhosting
David
www.3cellhosting.com - where personality, creativity and integrity come as standard.
missing plan after expiry was created by 3cellhosting
OK - I have checked the manual. I have looked for the usual culprits for missing plans - e.g. auto recurring setting. I still have an odd situation.
I have a parent plan with one child. The child is not mandatory.
Member has valid parent plan but expired child plan. When going to profile (either front end as member or back end as admin) there is no sign of the child plan - expired or otherwise.
I checked for other members with same plans and status - a total of 3 including the first problem. Of the other 2 members one matches the problem. The other shows the parent as active and then shows the child as expired with a check box to renew.
Any ideas why I get two different scenarios from identical plans?
Regards
David
Post edited by: 3cellhosting, at: 2010/09/20 11:56
I have a parent plan with one child. The child is not mandatory.
Member has valid parent plan but expired child plan. When going to profile (either front end as member or back end as admin) there is no sign of the child plan - expired or otherwise.
I checked for other members with same plans and status - a total of 3 including the first problem. Of the other 2 members one matches the problem. The other shows the parent as active and then shows the child as expired with a check box to renew.
Any ideas why I get two different scenarios from identical plans?
Regards
David
Post edited by: 3cellhosting, at: 2010/09/20 11:56
David
www.3cellhosting.com - where personality, creativity and integrity come as standard.
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krileon
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13 years 6 months ago #142458
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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Replied by krileon on topic Re:missing plan after expiry
No idea, can sometimes happen if you edited the plan after users have already subscribed creating different subscription scenarios for different users. Please examine your plans closely as something is likely not configured correctly. The user would not be upgrading, but rather Renewing; so please examine the Pricing tab to ensure you've not limited consecutive renewals or anything of the sort.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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