Subscription problem question

13 years 6 months ago #109966 by neffmusic
Subscription problem question was created by neffmusic
I have my subscriptions set so when someone subscribes no matter waht day of the month the renewal is on the 1st of next month. This has worked fin for everyone until this month. I had someone subscribe on August 31st so their next payment should be on Sept 1st the next day. The payment never came and CB expired their subscription on the 1st. i went to the subscription in paypal and it says they started it on August 31st and the next payment is on Oct 1st. Anyone know what caused this? did they subscribe a little too close to the deadline and even though they did it on the 31st maybe it didn't complete through paypal until the 1st?

Please Log in to join the conversation.

13 years 6 months ago #109989 by krileon
Replied by krileon on topic Re:Subscription problem question
Have you tried with CBSubs 1.0.2 to see if issue is still present? If you have not yet upgraded please do so and report back if resolved.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

Moderators: beatnantkrileon
Time to create page: 0.175 seconds

Facebook Twitter LinkedIn