Stripe Gateway Handling
krileon
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1 year 2 months ago - 1 year 2 months ago #332747
by krileon
Kyle (Krileon)
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Replied by krileon on topic Stripe Gateway Handling
That charge and payment intent webhooks would be the most important. We don't process payment_method.attached. Try using the Resend button on the charge webhook and see if that pushes it through. If not try with the payment intent webhook.
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 1 year 2 months ago by krileon.
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- wjgadmin
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1 year 2 months ago #332748
by wjgadmin
Replied by wjgadmin on topic Stripe Gateway Handling
I've confirmed the webhook is working as expected and it does say it was sent successfully from Stripe dashboard. I checked it as you suggested and got a blank page.
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- krileon
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1 year 2 months ago #332750
by krileon
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Stripe Gateway Handling
Try resending the charge and/or payment intent webhook and see if it arrives.
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- wjgadmin
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1 year 2 months ago - 1 year 2 months ago #332753
by wjgadmin
Replied by wjgadmin on topic Stripe Gateway Handling
I've just now resent the charge.succeeded & payment_intent.succeeded.
I don't see anything different but you can check in case I'm missing something.
I also checked the webhook URL against the one in our Stripe gateways via CBSubs, it is exactly correct & we've never made any changes to that as it has always worked. Could it be something to do with the API version?
I don't see anything different but you can check in case I'm missing something.
I also checked the webhook URL against the one in our Stripe gateways via CBSubs, it is exactly correct & we've never made any changes to that as it has always worked. Could it be something to do with the API version?
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Last edit: 1 year 2 months ago by wjgadmin.
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- krileon
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1 year 2 months ago #332754
by krileon
What payment method are they trying to pay with? It's very strange for just 1 payment to fail while others aren't. I don't really have any other suggestions. CBSubs Stripe is currently very different from what you're using as I've completely redesigned it to use latest APIs so it's possible it's an IPN handling issue already fixed.
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Stripe Gateway Handling
Possibly, but I can't see what. You've a successful Stripe payment just days before this one. For now I suggest manually activating their subscription since they have confirmed paid. You can force it to renew by editing them in CB > User Management.Could it be something to do with the API version?
What payment method are they trying to pay with? It's very strange for just 1 payment to fail while others aren't. I don't really have any other suggestions. CBSubs Stripe is currently very different from what you're using as I've completely redesigned it to use latest APIs so it's possible it's an IPN handling issue already fixed.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- wjgadmin
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1 year 2 months ago #332755
by wjgadmin
Replied by wjgadmin on topic Stripe Gateway Handling
Looks like they used a vis prepaid card & passed everything via Stripe. I will update it manually for now.
If memory serves correctly, I updated to the latest version of CBSubs on the 3rd, so that payment could've been completed just before the update was completed.
If memory serves correctly, I updated to the latest version of CBSubs on the 3rd, so that payment could've been completed just before the update was completed.
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