Hello,

On August 2, CBSubs sent out at least 50 emails notifying members that their subscription had expired. ALL of them had expiration dates of 2011 or later and were not in any danger of expiring. I have some very confused members and one very confused webmaster(me!).

Any idea what may have happened and what I can do to prevent this from happening again?

Thanks in advance for any and all assistance.

Debra Harms

Post edited by: krileon, at: 2010/08/09 17:50

Thank you for your quick reply.

Forgive me for seeming dense, but I"m not quite understanding: I need to periodically (like every month) go into the CBSubs backend? I can do that if I need to.

I took a look at the subscriptions list and there are a lot of records with 7/30/2010 expiration dates on them, however, none of my members who reported getting this expiration email notice are on that list.

My main concern is: Is this going to happen again September 1? If so, can I prevent it by navigating to CBSubs before hand? How often (every day, once a week...)

Thanks again

Debra

OK Thanks!

I will visit the backend often this month.

For the 53 members that reported getting an email, only 5 of them were actually expired (since March and April). All of the others are active members. That's what is so confusing.

Thanks for your help. I await the next release.

Debra