[SOLVED] cbplug_int_cbsubstax-E Not Installing

8 years 5 months ago #147280 by steinsandy
When I try to install cbplug_int_cbsubstax-E through the cb plugin manager I am getting the following Internal Server Error.

[code:1]Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@domain.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.[/code:1]

Post edited by: krileon, at: 2010/12/01 15:02

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Cassandra Patton
Founder of Campaign Promotions
Promoting Experts in the Virtual Marketplace
campaign-promotions.com

Joomla 2.5.18 & 3.2.2 * CB 1.9.1 * CB Subs 2.0.0 * PHP 5.3.28 * Opera, Firefox, IE & Chrome (all most current versions) * Hosted by Host Gator
8 years 5 months ago #147284 by nant
CBSubs 1.1 needs CB 1.3 installed - please verify that this is the case in your environment or upgrade.

Also please check your error log for exact message.
8 years 5 months ago #147286 by steinsandy
Yes I'm using CB 1.3 and CBSubs 1.1.

Error Log has 2 lines. One about my not having a favicon (unimportant atm) and this one:
[code:1]
[Tue Nov 30 09:52:50 2010] [error] [client 84.174.74.152] File does not exist: /home/..../public_html/..../500.shtml, referer: http://..../administrator/index.php?option=com_comprofiler&task=showPlugins[/code:1]

Post edited by: steinsandy, at: 2010/11/30 16:58

Post edited by: steinsandy, at: 2010/11/30 17:00

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Cassandra Patton
Founder of Campaign Promotions
Promoting Experts in the Virtual Marketplace
campaign-promotions.com

Joomla 2.5.18 & 3.2.2 * CB 1.9.1 * CB Subs 2.0.0 * PHP 5.3.28 * Opera, Firefox, IE & Chrome (all most current versions) * Hosted by Host Gator
8 years 5 months ago #147297 by steinsandy
It installed fine on my test site, which is on the same server but my live site it refuses to work on.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Cassandra Patton
Founder of Campaign Promotions
Promoting Experts in the Virtual Marketplace
campaign-promotions.com

Joomla 2.5.18 & 3.2.2 * CB 1.9.1 * CB Subs 2.0.0 * PHP 5.3.28 * Opera, Firefox, IE & Chrome (all most current versions) * Hosted by Host Gator
8 years 5 months ago #147302 by nant
what php version is your test server and what is your production server?
8 years 5 months ago #147303 by krileon
Please compare your live site and test sites PHP memory limit and timeout limit. The tax plugin is a very heavy installation (large XML file) so takes awhile to parse. You need to ensure efficient memory and timeout period is configured for its installation.


Kyle (Krileon)
Community Builder Team Member
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