I apologize if this is some easy setting I'm missing, but we're running into the following problem with CBSubs and a search of the forums here didn't turn up an answer.
Running CB Subs 2.02.
We have two membership plans, both of which are currently set to "calendar year," beginning on January 1. We have some inactive members whose memberships expired at the end of 2010. When they go to renew now, in 2012, they are shown the option:
Year 2010 Expired 12/31/2010
Reactivate: Year 2011 for USD 50.00
We currently have the renewals set to "renewal starts at expiration date or payment date, whichever happens last," so I assume when they pay that their subscription will cover them for 2012. However, the problem is that when they see the renewal information for 2011 they don't want to pay, as they think that they're going to be charged for last year.
I'm wondering, how can I fix this so that the reactivation shows for 2012 for the people whose subscriptions expired at the end of 2010?
EDIT: I can confirm that the renewals are working properly for people regardless of the stated renewal plan. So when a member gets a message for 2011 renewal, then renews, their subscription is renewing for 2012. So the renewal is working properly, except for the message to renew for 2011 instead of renew for 2012.
Thanks in advance for any help you can provide!