Joomlapolis offers a full range of support options to meet your needs. Get your community up fast with our expert online knowledge base, FAQ’s and free forums. Want more? We offer higher levels of support with access to your own support engineer and priority turnaround times. Our professional services team is also available to assist you in the development, deployment, and management of your Community Builder based website:
Try our Frequently Asked Questions section where the CB Team and other Joomlapolitans have gathered important answers for the most common issues. Chances are, there is already a topic that will assist you. We are continuously updating this area with new articles. Community participation is encouraged and rewarded!
Is your Community running as fast and smooth as possible?
If you encounter any issue, before posting to our forums make sure you have the latest stable releases of the Joomlapolis Community Builder Suite and other offerings as indicated in the following list:
Please check out our Community Builder 2.0 Add-ons Compatibility Status article.
Ensure you have the latest technical information about Community with an Professional or Developer Membership.
Chances are the answers you need can be found in our extensive FAQ’s area So *before* you post to the Joomlapolis Community forum, try these, in this order:
Still need help? Post in the appropriate Community Forum. Please provide your environment information and ‘Help Us Help You’ findings. Please be patient and courteous as this is an open community driven support area.
Get faster responses by accessing our Professional Support Forum. By becoming a ‘Professional or Developer Member’ you’ll get automatic access to our latest documentation (which you should study before posting as it may address your question indirectly) and CB Team add-on packages.
Get your professional support insurance policy now! Some solutions are just too important to leave on auto-pilot mode and if things go wrong they require immediate attention. This is where our Professional Support packages come into play. Sign-up to the package that best addresses your needs and keep our CB Team resources standby to address your issues as soon as they appear and before they cause you business impacting damage.
Depending on the selected package we utilize in addition to our Professional Support forum area an advanced ticket based system where you are assigned a unique ticket number which you can use to track progress:
Professional Members automatically receive all privileges available to Advanced Members. Learn more about our Professional membership subscription here.
Do you need assistance to install or configure your Community Builder / CBSubs solution? Perhaps some one-on-one consulting session with a CB expert? Consider purchasing one of our Professional Services packages to assist you.
No time? Want it right the first time? Get one of our experts to install and configure your environment by purchasing one of our professional services packages:
You can also purchase time-based services at the following hourly rates: