We would love to be able to help you, but we are still lacking precise information of problem, your basic installation information, as well reply to our checklist of common external issues, both located in our signature link below "Help us helping you", to be able to help you. This forum provides free support for you, but in return we expect you to have gone through our checklist and to provide a precise description of the issue as well information needed to be able to help you. We would also wish to remind you of our README.txt file included in package, of our free installation guide and our reference manual as well which is subject to a reasonable yearly subscription.
Please check through the content of "Help us helping you", and provide reply to each question asked. Thank you very much.