Hiya,

The problem I mentioned is happening as per the previous message, when I change it to "Yes" and hit save, it remains a red cross and if I edit again, it's showing as "No".

Ruth

Not entirely sure what you mean, all members must have a CBSubs subscription, so what do you mean when you differentiate between "all users" and "cbsubs users" - are they not one and the same?

Yes the install information is the same - in the end I had to manually set the user in question to confirmed as after around 20 "you need to click this link to confirm your email" emails, she got a little cranky. Clicking on the link is also not causing the user to be re-confirmed.

Ruth

I thought I had made it clear but obviously not!

NEW users are fine, (I assume this is what you mean by people who have no subscription, as I said before, members MUST have a subscription so there are no users without a subscription. Confirmation works ok for these.

IMPORTED users who are EXPIRED, and who renew through the site, are also fine.

IMPORTED users who are EXPIRED, but due to the fact that they paid externally and hence don't have a basket to "authorise", have to be manually approved to reactivate their membership.

To do this we have to tick the "reactivate" button in the back end on their subscriptions tab and then manually activate/confirm the user.

These are the ones who DO NOT work. As soon as you activate them, the confirmed option changes from YES to NO. It then won't let me change it to YES unless I manually change it in the back end.

I have already been through the whole disabling plugins ritual as previously mentioned in this thread - even did a full install - and still have the problem. Fairly sure it's not due to any modifications.

Ruth