Hi,

I have the following issue;

When someone does not complete payment process for a subscription. For example they abandon transaction at payment stage or if they have an error that prevents payment, their user details are still registered with CB albeit not enabled.

If they then try to register again on the site they are unable to as their email address is already take.

Am i missing something in the workflow process to prevent this happening? If you can point me in the right direction I would appreciate it.

So if payment transaction is not completed user details are deleted from CB or not registered to begin with.

Many thanks

Ian

I have the same exact problem. I need to set my website so new registrants who pay get instant access, but no matter whether they pay or not, the system allows instant access when I configure it to not require moderator approval and to use CB as the default registration. I tried making the changes you mentioned above and got this error message in red on the CBSubs Global Settings page:

WARNING: This setting does not make sense: free registered users without subscriptions not allowed, but subscriptions are not created for all plans, including free lifetime ones. In that mode that controls all site users through paid subscriptions, subscriptions are needed for all plans.

I imported a bunch of users before activating CB subs. I'm not sure what the error message above means. Everyone is in one of three plans - either free lifetime (manually set by me), monthly, or annual. Thanks for your help.

Website: www.floridahikes.com

Thanks for the reply

This however did not solve my problem.

If someone registers but has an error at payment they cannot re-register as email is already in use.

There account is created but not enabled so they can't login to the site. Even with both settings set to NO as below.

I have to manually delete the un-enabled user details before they can re-register.

This is a problem. I have a few clients that have contacted me when not being able to re-register - I manually delete the entry. However there are a number of entries that are not enabled that have not contacted me - so I don't know if they had problems, changed their minds etc.. and I have to send a follow up email.

It means that the subscription process is not fully automated and potentially subscribers move on if they have difficulties = loss of revenue for me.

This occurs on about 10% of my subscriptions.

Thanks for your help.

Regards

Ian