Error warning from hosting company
- lascolat
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14 years 4 months ago #117916
by lascolat
Error warning from hosting company was created by lascolat
Today I received several of these messages from my hosting service. I can not find an error as the license says it is active. I have set up a subdomain for a test site and had my whole site copied to it (CBSubs says it allows a test site) just two days ago. Could that cause an issue?
On site ******* there is a paid subscriptions license message:
License server could not be reached. Please check that you have Internet connection (connectivity, firewall settings) or try again in half hour. Error:
Please log into administrator area and check the plugin settings.
Thanks
On site ******* there is a paid subscriptions license message:
License server could not be reached. Please check that you have Internet connection (connectivity, firewall settings) or try again in half hour. Error:
Please log into administrator area and check the plugin settings.
Thanks
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krileon
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14 years 4 months ago #118003
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re:Error warning from hosting company
Did you configure CBSubs properly and add your license to CBSubs Configuration? Is there a firewall in place or something blocking CBSubs access to the internet (usually port 80)? Check server access logs and error logs to see if any additional information is provided as to what's stopping CBSubs.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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