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You can only manually pay Offline baskets. To grant the user a subscription in any other way you'd do that from CB > User Management by editing their user and activating a subscription.1. If a user initiates a payment via paypal and it does not complete, I try to go to 'baskets' and click 'pay' to indicate that payment has been made manually. I fill in the appropriate details about how the payment was made and click 'pay'. I then get the error: "Failed to save Pay the basket manually because: This payment basket has no gateway associated so can not be paid manually."
How can I resolve this?
This is typically due to IPNs not being configured correctly. Within CBSubs > Notifications do you see any IPNs coming from PayPal? Also check CBSubs > History to see if there are any errors regarding their payment.2. Paypal payments are being made, but the web site does not register that they have completed their payment. I have followed the steps as outlined in your paypal plugin: "Go to: My Account: Profile: and in column 'Selling Preferences':
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ecweb wrote: Thanks Kyle,
Ok - question 1 is now resolved
Question 2 - I don't see any notifications arriving in CB Subs - however, the payments are successfully completed in paypal. When I check paypal's IPN notification history screen it lists the IPN's sent with the status 'retrying'.
I have verified that the identity token and the return url (the web site domain name) are all correct.
What to do next?
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ecweb wrote: Thanks for quick feedback.
No there is no firewall on the web site (at the moment anyway). I will install Admin Tools later.
I will pm you screenshots of the settings in paypal - I can't see anything wrong there.
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