[SOLVED] "Add New field" blank page

8 years 8 months ago - 8 years 8 months ago #267685 by Pepita1983
[SOLVED] "Add New field" blank page was created by Pepita1983
Hi!

When trying to add a new field in my Community Builder: Field Management (+New) I always get a blank page with the following URL:

gutenberginstitute.com/administrator/index.php?option=com_comprofiler&view=editrow&table=fieldsbrowser&action=editrow&cbprevstate=b3B0aW9uPWNvbV9jb21wcm9maWxlciZ2aWV3PXNob3dGaWVsZCZ0YXNrPXNob3dGaWVsZA%3D%3D

What can I do?

Thanks in advance.

Jose

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8 years 8 months ago #267731 by krileon
Replied by krileon on topic "Add New field" blank page
Enable debug mode and maximum error reporting in Joomla global configuration then retry to expose any errors. If none check server error log. Typically blank page is a memory limit issue. Please see the below FAQ for blank pages.

www.joomlapolis.com/support/faq/101-support/18227-blank-page-issue


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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8 years 8 months ago #267762 by Pepita1983
Replied by Pepita1983 on topic "Add New field" blank page
Hi, krileon!

This is what I get, after activating Debug mode.

Fatal error: Cannot redeclare class cbTemplateHandler in /home/ispanets/public_html/components/com_comprofiler/plugin/templates/jf_connecto_cb_20/jf_connecto_cb_20.php on line 922

Any idea?

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8 years 8 months ago #267787 by krileon
Replied by krileon on topic "Add New field" blank page
Your CB template is causing a fatal error. I believe JF Connecto has already addressed this in their latest release, please update your template. If you've any further issues with your template contact their support below.

www.joomforest.com/help/forum


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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8 years 8 months ago #267789 by Pepita1983
Replied by Pepita1983 on topic "Add New field" blank page
Hi, krileon.

My apologies. I installed that template ago but it was not active and I forgot about it. Anyway, it was published and that was indeed the problem. Thank you very much, mainly because it was not connected to CB.

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