problem editing accounts

12 years 9 months ago #84305 by isyan
problem editing accounts was created by isyan
I have a problem saving an account after I edited it... the save button will not work in cb user management... I using a super admin account level...

I tried to check the cb users database and there is an error..

ERROR: sql query: SELECT u.id FROM #__users u LEFT JOIN #__core_acl_aro a ON a.section_value = 'users' AND a.value = CAST( u.id AS CHAR ) WHERE a.value IS NULL : returned error: Illegal mix of collations (latin1_general_ci,IMPLICIT) and (latin1_swedish_ci,IMPLICIT) for operation '=' SQL=SELECT u.id FROM jos_users u LEFT JOIN jos_core_acl_aro a ON a.section_value = 'users' AND a.value = CAST( u.id AS CHAR ) WHERE a.value IS NULL

any help is much appreciated.. by the way im using cb 1.2 rc4..

Please Log in to join the conversation.

12 years 9 months ago #84310 by krileon
Replied by krileon on topic Re:problem editing accounts
Did you repair the error using the link provided in the very tool that checked for the error?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

12 years 9 months ago #84325 by isyan
Replied by isyan on topic Re:problem editing accounts
there is no link to repair the error ( i haven't found any link)... i think its only for checking if there are errors...

Please Log in to join the conversation.

12 years 9 months ago #84328 by krileon
Replied by krileon on topic Re:problem editing accounts
isyan wrote:

there is no link to repair the error ( i haven't found any link)... i think its only for checking if there are errors...


It's for fixing them too. It'll provide a link to fix the errors and if not it'll inform you it needs to be fixed manually. Please run the tools again and review the bottom of the results for said link.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

12 years 9 months ago #84431 by isyan
Replied by isyan on topic Re:problem editing accounts
CB Tools: Check Users database: Results

Checking Users Datbase:

All Community Builder comprofiler table rows have links to user table.

All users table rows have links to comprofiler table.

users table has no zero id row.

comprofiler table has no zero id row.

All rows in comprofiler table have user_id columns identical to id columns.

ERROR: sql query: SELECT u.id FROM #__users u LEFT JOIN #__core_acl_aro a ON a.section_value = 'users' AND a.value = CAST( u.id AS CHAR ) WHERE a.value IS NULL : returned error: Illegal mix of collations (latin1_general_ci,IMPLICIT) and (latin1_swedish_ci,IMPLICIT) for operation '=' SQL=SELECT u.id FROM jos_users u LEFT JOIN jos_core_acl_aro a ON a.section_value = 'users' AND a.value = CAST( u.id AS CHAR ) WHERE a.value IS NULL

All ACL core_acl_aro table rows have corresponding entries in users table.

All core_acl_aro table rows have ACL entries in core_acl_groups_aro_map table.

All core_acl_aro table rows have ACL entries in core_acl_groups_aro_map table.

this is all the text in the window...

Please Log in to join the conversation.

12 years 9 months ago #84466 by krileon
Replied by krileon on topic Re:problem editing accounts
Have you synced your users?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

Moderators: beatnantkrileon
Time to create page: 0.191 seconds

Facebook Twitter LinkedIn