I'd be happy to do it but I need some guidance. What would I be looking for?You may want to inspect your database if this is the case. It looks like something went wrong with a plan.
I might have already done all this. Let me explain.Did you delete a plan or subscription by chance? Have you tried deleting all information pertaining to this users plans/subscriptions?
Indeed the super administrator was Not selected. However, I was able to login with my super admin account through the frontend without any problem and I have access to the hwdvideoshare component (protected by my plans). So, there might not be need to select the Super Administrator.I just re-read your post and you mention:
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CBSubs -> Settings -> Integration -> Content/Extension -> Full Access granted for = Administrator
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Did you make sure to select Administrato AND Super Administrator? It doesn't auto assign to higher up access. You need to hold ctrl and multi-select all usertypes that ignore protection. This could be the problem.
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This sounds odd to me. In the life of a live website, there will be lots of users subscribed and deleted among many other things. I certainly wouldn't expect these typical actions to corrupt the database and have to start from scratch.Due to your large amount of testing and deleting you likely corrupted your installation.
Well, my site is now live and has some subscribers. I can't simply delete those users' subscriptions.I suggest starting over as it could be any number of things, but likely database corruption
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...Since you can't delete any of these entries from the backend I used phpMyAdmin to empty those tables.
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Ok. I'll try this. Before I do this though, what is it that we are trying to prove with this?I suggest making a new install in a subfolder to see if issue is able to be duplicated. If not then it is the installation, if so there it's likely a host related issue. This is the best test to perform in order to help narrow it down for further troubleshooting.
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