NO Confirmation Mail sent

12 years 1 month ago #110728 by gostram
Replied by gostram on topic Re:NO Confirmation Mail sent
Thank you for the answer Rapunzl.

Well, that might be the issue:

The website is hosted in iceland but I am using a domain name from a provider in France to forward to the site.

In the Joomla configuration I use the mail parameters from the French provider (SMTP with authentication).

In the CB configuration I put the "from" and "reply-to" addresses from the French provider also

Using the French provider SMTP works for mass email but not for CB.

Would that be the reason?

Is there a specific parameter to change I could point out to the Icelandic host so that emails go through? In other words, what would be the typical obstacles that I could ask them to check?

Thanks a lot for your help. It is incredibly valuable.

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12 years 1 month ago #110729 by nant
Replied by nant on topic Re:NO Confirmation Mail sent
gostram wrote:

Using the French provider SMTP works for mass email but not for CB.


I believe that joomla mass mail is also failing with smtp settings, but joomla has a fall back mechanism in place.

try: same smtp setting with smtp authentication off and if that doesn't work, then try phpmailer as option (because this is the most likely fall back)

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12 years 1 month ago #110733 by gostram
Replied by gostram on topic Re:NO Confirmation Mail sent
Thanks a lot for the very prompt answer Nant.

I have tried both the atuhentication off and the phpmailer.

I register a dummy account and get no error message:

"Your registration requires email confirmation and approval. Please follow the confirmation steps sent to you in email. Once approved you will be sent an acceptance notice to the e-mail address you entered.

When you receive approval then you will be able to log in."

But neither the admin or the dummy email received the message.

I had done several tests and sendmail and phpmailer did not work (They also don't work for mass email), which is why I switched to SMTP (with the fallback I guess). SMTP worked like a charm for the mass email (with authentication) but not for CB

I guess that points out to some kind of block at my host in Iceland. I am not too sure what it could be.

Do you know if there is a way to figure out what the blocking could be from the system info in the backend?

Thanks again very much for your help

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12 years 1 month ago #110735 by nant
Replied by nant on topic Re:NO Confirmation Mail sent
Please PM (private message) me with backend access and I will take a look.

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12 years 1 month ago #110763 by nant
Replied by nant on topic Re:NO Confirmation Mail sent
Got your PM with info - thanks.

Please upgrade to CB 1.2.1 and let me know.

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12 years 1 month ago #110841 by nant
Replied by nant on topic Re:NO Confirmation Mail sent
proposed fix for testing:

file administrator/components/com_comprofiler/comprofiler.class.php line 73

insert:

$smtpsecure = $_CB_framework->getCfg( 'smtpsecure' );
if ( ( $smtpsecure === 'ssl' ) || ( $smtpsecure === 'tls' ) ) {
$mail->SMTPSecure = $smtpsecure;
}
$smtpport = (int) trim( $_CB_framework->getCfg( 'smtpport' ) );
if ( $smtpport ) {
$mail->Port = $smtpport;
}

just after:

$mail->Host = $_CB_framework->getCfg( 'smtphost' );

Post edited by: nant, at: 2009/09/18 23:19

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